Shipping & Deliveries

COVID-19 PRECAUTIONS:
We’re taking precautions in our fulfillment process to protect our customers and associates from COVID-19.

PRODUCTION TIME:
All designs are Made-To-Order, with the production timeframe stated in the description of each product. All orders, unless stated otherwise, will have a standard production time of 4 weeks to completion. If you require your garment sooner than the stated production time, please contact the customer service team by email to inquire about expedited production services. Please note that any expedited production items need to be approved by us prior to being added to your order.

DELIVERY POLICY:

All deliveries are pending credit approval, merchandise availability, and weather conditions. Once you place an order, you have up to 24 hours to cancel or make changes. You will receive an email when your order has been confirmed and processed. All online orders will receive a tracking number once the parcel has been dispatched by our trusted postage partners.

All orders have a production time of up to 4 weeks to completion, before being dispatched for delivery with one of our trusted postage partners. Shipping is free of charge for all deliveries within the United States. Shipping for international orders will be calculated once your final order has been placed.

-For delivery within the United States after completed production time: approximately 3-5 working days

-For delivery outside of the United States after completed production time: approximately 5-10 working days

SHIPPING POLICY:
All parcels are sent by our trusted postage partners; UPS and FedEx.
ENI-OWO is not liable for shipping delays that may be caused by third party postage.
In the instance that an unforeseen postage delay occurs, our team will assist with investigating the issue immediately with the chosen postage partner.

ENI-OWO is not liable for any lost or stolen parcels.

PAYMENT:
Payment can be made by Credit Card, PayPal or Afterpay. Credit cards accepted are: Visa, MasterCard, American Express.
All transactions are secured and protected by Paypal/Stripe.

EXCHANGE/RETURN POLICY:
All orders processed online constitute as an agreement to the below policies, terms & conditions:

All garments purchased online have a strict no refund policy unless the garment is deemed faulty. In the case of a faulty garment, we will replace the garment in a timely matter. We must be notified of this issue via email within 7 business days upon receiving the order. Once the garment has been returned, it will undergo a review for exchange. The product must be in perfect, unworn condition and must be sent to following address together with a copy of the dispatch note:

ENI-OWO
(add address)

If approved as faulty, the customer service team will advise the customer on options for exchange or for refund details. In the case of a refund, we will proceed as soon as approved (and in any case within 14 days from the date of return), and credit the full amount paid using the same method of payment originally used by the customer.

Please note, the shipping costs for the return of the goods are charged to the customer. we require all return parcels to be sent via a secure, pre-paid and traceable postage method. We are not liable for lost or stolen parcels.

The below conditions must be adhered to;

  • The garment must be returned in its original condition with all tags intact and attached to the garment.
  • The customer must not attempt to resolve any damages unless approved by us.
  • The garment must be unworn, undamaged and not laundered.
  • No exchange or return will be accepted without prior approval by the Eni-Owo team after 7 days.
  • We reserve the right to reject an order for any reason, at any time.
  • In the case of a fabric or color being discontinued the customer is entitled to reselect another.
  • Failure to supply the correct information regarding your order is not at the fault of us.

ALTERATIONS POLICY:
With each full suit order(Jacket & Pants), We will reimburse the cost of alteration needs up to $50 USD within the first 30 days of purchase. For me information or to inquire about a reimbursement, please email us at info@eniowo.com

For more information
Email: customerservice@eniowo.com

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